Shipping Information

We provide super fast shipping around Australia for all of our electronic cigarette & e-liquid products, so you’re sure to receive your order lighting fast! We aim to ship your order within 24 hours and use Australia Post to ship all items.

Please allow up to 1 business day for your order to be processed. Although we do manage to get most orders shipped out the same day, there are times where this is not possible during extremely busy periods.

All of our shipping is done via Australia Post services. You will receive an email from Australia Post containing your tracking number once your item is ready for dispatch. This will allow you to track your parcel’s progress, a signature will be required on delivery. We can ship to PO Boxes and Parcel Locker addresses.

Australia Post Express service generally arrives the next business day or within 3 business days if you are not located within the Express Post network. Please note that due to aviation safety regulations, batteries cannot be shipped via Express post.

We can not leave specific information for Australia Post as to where to leave your parcel.

Choosing an option that does not require a signature upon delivery will give Australia Post the authority to leave the parcel in a secure location. We will NOT be liable for packages that go missing if this method is chosen.

Any tracking numbers provided to Ecig Life by Australia Post can be provided to you via email to your nominated email account. Please contact us for tracking numbers.

Flat Rate Shipping Fee Australia Wide

Our flat rate shipping fee is only $10. This is for express and regular post shipping with tracking and signature requirement on delivery within Australia. You will receive a tracking number via email, tracking numbers are also provided at request.

Australia Shipping Special

Take advantage of our shipping special. Spend over $100 and receive FREE shipping within Australia.

Please Note: Return to Sender Packages

Return to Sender packages incur a $10 charge from Australia Post. Should you provide an incorrect address, or fail to collect your package you will be liable for this $10 charge plus the re-shipment fee to ship your order out again. For this reason, please ensure your shipping address details are correct and you collect your package in a timely manner.

Batteries

All electronic cigarette batteries will be shipped via express post within Victoria only, orders will generally arrive the next business day or within 3 business days if you are not located within the Express Post network.
All other states in Australia will receive regular post shipping with tracking (only if batteries are included in your order). Parcels containing batteries will only be transported by road.

Please be advised:

Lithium batteries can not be sent via Express Post Airmail.
All lithium batteries are classified as dangerous goods and cannot be carried by air. Any orders containing lithium batteries (or devices containing batteries) will be sent via parcel post (road freight), this can take 1-14 days to arrive.

E-Liquid & Accessories

All e-liquid and accessories (not including batteries) will be shipped via Express Post (with tracking) so you should receive them the following business day or within 3 days of purchase, provided you are located within the Express Post network.

Please Note:

Once items have been shipped we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post lose, damage or fail to deliver your package. We are not responsible for any damage to items caused by Australia Post or our International carriers. We package our orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is beyond our control.

If you have any questions please contact us.

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International Shipping

We welcome international customers to purchase from our website. All items except batteries or products containing batteries will be sent via Australia Post Air Mail. We do NOT ship batteries or products containing batteries internationally. Please contact us for shipping prices.

INTERNATIONAL CUSTOMERS PLEASE NOTE:

International customers please note that batteries and products containing batteries will incur an additional shipping fee. Due to Australia Post shipping policies Australia Post cannot accept lithium batteries or devices containing lithium batteries for mailing overseas therefore we are required to use international couriers which are more expensive. International orders containing electronic cigarette batteries can be sent via our international shipping service which will include a tracking number. Packages are limited to 1Kg. International customers are advised to contact us for shipping costs prior to purchasing any product that contain batteries.
Postage time frames for International Shipping may vary depending on the country that you reside. All customs and import duties imposed by the country of destination are the responsibility of the purchaser.
If the customs service of your country requests a payment of Duty or Tax prior to the delivery of your package, this cost is to be borne by you. We take no responsibility with any customs or tax issues once the parcel has been shipped by us.
Once items have been shipped we are no longer responsible for packages which may go missing or are damaged in transit. We may be able to help on your behalf if there is a dispute of delivery but we are in no way obligated to replace an order should Australia Post or the International delivery/courier service lose, damage or fail to deliver your package. We are not responsible for any damage to items caused by Australia Post or any International carriers. We package our orders as best we can to minimise any damage caused by rough handling during transit but beyond that any damage caused is beyond our control.